Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Autonimate, doing business as Audiosa ("Audiosa," "we," "our," or "us"), governing your access to and use of the Audiosa platform, including our website, applications, and services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to these Terms, in which case "you" and "your" will refer to such entity.

2. Description of Service

Audiosa provides an AI-powered call transcription and analytics platform designed for sales teams and call centers. Our Service includes:

• Automated transcription of audio call recordings
• AI-powered call analysis and insights
• Quality assurance scoring and coaching recommendations
• Analytics and reporting dashboards
• Integration with third-party cloud storage services

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time without prior notice.

3. Account Registration

To access certain features of the Service, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your login credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

You must be at least 18 years of age to create an account and use the Service.

4. Subscription and Payment

4.1 Subscription Plans

Access to the Service requires a paid subscription after any applicable trial period. Subscription plans and pricing are available on our website and are subject to change. We will provide notice of any price changes before they take effect.

4.2 Billing

By subscribing to the Service, you authorize us to charge your designated payment method on a recurring basis according to your selected billing cycle (monthly or annually). Subscriptions automatically renew unless cancelled before the renewal date.

4.3 No Refunds

4.4 Failed Payments

If a payment fails, we may retry the charge and/or suspend your access to the Service until payment is successfully processed. You are responsible for ensuring your payment information is accurate and that sufficient funds are available.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Upload, transmit, or process any content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
• Record calls without obtaining proper consent as required by applicable laws (including but not limited to two-party consent laws)
• Use the Service to violate the privacy rights of any third party
• Attempt to gain unauthorized access to the Service, other accounts, or computer systems or networks
• Interfere with or disrupt the integrity or performance of the Service
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service
• Use the Service to transmit viruses, malware, or other malicious code
• Resell, sublicense, or provide the Service to third parties without our written consent
• Use the Service for any purpose that violates applicable local, state, national, or international laws or regulations
• Use the Service to harass, stalk, or harm another individual
• Circumvent any access controls or usage limits of the Service

6. User Content and Data

6.1 Your Content

You retain ownership of all content, including call recordings and associated data, that you upload or transmit through the Service ("User Content"). By uploading User Content, you grant us a limited, non-exclusive license to process, store, and analyze such content solely for the purpose of providing the Service to you.

6.2 Your Responsibilities

You are solely responsible for:

• Ensuring you have all necessary rights and consents to upload and process User Content
• Complying with all applicable call recording laws and regulations
• The accuracy, quality, and legality of User Content
• Any sensitive information (including but not limited to credit card numbers, social security numbers, or health information) that may be contained in your recordings
• Compliance with industry-specific regulations such as HIPAA, PCI-DSS, or others applicable to your business

6.3 Data Processing

We process User Content using third-party services including speech-to-text providers and AI analysis tools. By using the Service, you consent to such processing as described in our Privacy Policy.

7. Intellectual Property

The Service, including its original content, features, functionality, and underlying technology, is owned by Audiosa and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

Our trademarks, service marks, and logos may not be used in connection with any product or service without our prior written consent.

These Terms do not grant you any right, title, or interest in the Service or our intellectual property except for the limited license to use the Service as expressly permitted herein.

8. Service Availability

We may perform scheduled or unscheduled maintenance, updates, or improvements to the Service at any time, which may result in temporary unavailability. We are not liable for any loss or damage arising from Service interruptions.

9. Termination

9.1 Termination by You

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation will take effect at the end of your current billing period, and you will retain access until that time.

9.2 Termination by Us

9.3 Effect of Termination

Upon termination:

• Your right to access and use the Service will immediately cease
• We may delete your account and all associated data
• You remain liable for any outstanding payment obligations
• Provisions of these Terms that by their nature should survive termination will survive (including but not limited to intellectual property, disclaimers, limitations of liability, and dispute resolution)

10. Disclaimer of Warranties

11. Limitation of Liability

12. Indemnification

You agree to indemnify, defend, and hold harmless Audiosa and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Service
• Your User Content
• Your violation of these Terms
• Your violation of any rights of a third party, including privacy or intellectual property rights
• Your violation of any applicable laws, including call recording laws

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

13.2 Jurisdiction and Venue

13.3 Waiver of Jury Trial

TO THE EXTENT PERMITTED BY LAW, YOU AND AUDIOSA EACH WAIVE THE RIGHT TO A JURY TRIAL IN ANY ACTION OR PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Audiosa regarding the Service and supersede all prior agreements and understandings.

14.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

14.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

14.5 Notices

We may provide notices to you via email to the address associated with your account or by posting on the Service. You agree that electronic notices satisfy any legal requirement that notices be in writing.

14.6 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, power failures, internet outages, or government actions.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the modified Terms.

It is your responsibility to review these Terms periodically for changes.

16. Contact Information

If you have any questions about these Terms, please contact us: