Industry Solutions

Call Center QA & Compliance Solutions

AI-powered call transcription and analysis for call centers, insurance sales, and regulated industries requiring HIPAA, FINRA, and FDCPA compliance documentation.

Call Centers & BPOs

Quality Assurance at Scale

Stop sampling 2% of calls. With Audiosa, every single call is analyzed, scored, and documented—giving you complete visibility into agent performance.

100% Call Coverage

Every call scored and analyzed—not just a random sample

Agent Leaderboards

Rank agents by performance, identify top performers, spot struggling reps

Automated Coaching

AI-generated coaching recommendations for every call

High-Volume Processing

Process thousands of calls daily with automated integrations

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Call Center Dashboard

2,847
Calls Today
73
Avg Score
156
Active Agents
89%
Compliance Rate
Top Performers Today
1
Maria Santos
47 calls • 89 avg score
2
James Wilson
52 calls • 85 avg score
3
Priya Patel
38 calls • 82 avg score

Insurance Compliance Tracking

Policy Terms ExplainedYes
Agent explained coverage limits, deductibles, and exclusions
Disclosure Statement ReadYes
Required state disclosure was provided verbatim
Cancellation Policy ExplainedNo
Compliance gap: Agent did not explain 30-day free look period
Premium Breakdown ProvidedYes
Customer confirmed understanding of monthly premium
Coaching Required

This call requires follow-up: Agent must explain free look period on future calls.

Insurance Sales

Compliance Without the Headache

Insurance sales require strict adherence to disclosure requirements. Audiosa automatically verifies that agents are meeting compliance standards on every call.

Disclosure Verification

AI verifies required disclosures were made on every call

Policy Explanation Tracking

Ensure agents fully explain terms, conditions, and exclusions

E&O Risk Reduction

Document every call to protect against E&O claims

State-Specific Compliance

Custom questions for state-specific insurance regulations

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Compliance & MDR Reporting

Built for Regulated Industries

Healthcare, financial services, debt collection, and other regulated industries require meticulous documentation. Audiosa provides the audit trail you need.

Healthcare & HIPAA

Ensure patient privacy compliance, track required disclaimers, and maintain audit-ready documentation.

  • HIPAA disclosure tracking
  • PHI handling verification
  • Consent documentation

Financial Services

Meet SEC, FINRA, and state regulatory requirements with comprehensive call documentation.

  • Suitability verification
  • Risk disclosure tracking
  • Reg BI compliance

Debt Collection & FDCPA

Ensure FDCPA compliance, track mini-Miranda, and document all collection communications.

  • Mini-Miranda verification
  • Harassment detection
  • Validation notice tracking

MDR & Compliance Reporting

Many industries require Mandatory Disclosure Records (MDRs) and detailed compliance documentation. Audiosa automatically generates the reports you need for regulatory audits.

  • Automated MDR Generation

    AI extracts required data points and generates compliant reports

  • Audit-Ready Documentation

    Full transcripts, analysis, and compliance status for every call

  • Custom Compliance Questions

    Define industry-specific checks that run on every call

  • Instant Compliance Alerts

    Get notified immediately when a call fails compliance checks

Compliance Report

January 2026
Disclosure Compliance94.2%
Required Scripts Read97.8%
Consent Obtained89.1%
Proper ID Verification99.3%
Overall Compliance Score95.1%

Also Trusted By

Any industry that relies on phone-based sales or service can benefit from Audiosa

Real Estate

Track disclosures, improve showing conversion, and train new agents

Home Services

Moving, HVAC, plumbing—improve booking rates and customer satisfaction

B2B Sales

Complex sales cycles, demo calls, and enterprise relationship management

Education

Admissions calls, student services, and enrollment optimization

Ready to Transform Your Industry?

Join thousands of companies using Audiosa to improve call quality, ensure compliance, and drive results.