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For Developers

API Terms of Service

Last updated: January 21, 2026

1. Introduction

These API Terms of Service ("API Terms") govern your access to and use of Audiosa's Application Programming Interface ("API"). These API Terms supplement and are incorporated into Audiosa's Terms of Service and Acceptable Use Policy.

By accessing or using the API, you agree to be bound by these API Terms. If you are using the API on behalf of a company or organization, you represent that you have authority to bind that entity to these terms.

2. API Access

2.1 API Keys

  • API access requires a valid API key generated from your Audiosa dashboard
  • API keys are confidential and should be treated as passwords
  • You are responsible for all activity that occurs using your API keys
  • Do not share, embed in client-side code, or expose API keys publicly
  • Immediately rotate compromised keys and notify us of any suspected unauthorized use

2.2 Authentication

Authorization: Bearer YOUR_API_KEY

All API requests must include your API key in the Authorization header.

3. Rate Limits

API usage is subject to rate limits based on your subscription plan:

PlanRequests/MinuteRequests/DayConcurrent Uploads
Starter605,0005
Professional12025,00020
EnterpriseCustomCustomCustom

Rate Limit Headers

API responses include headers indicating your current rate limit status:

X-RateLimit-Limit: 60 X-RateLimit-Remaining: 45 X-RateLimit-Reset: 1706000000

Exceeding Rate Limits

Requests exceeding rate limits will receive a 429 Too Many Requests response. Implement exponential backoff in your applications to handle rate limiting gracefully.

4. Permitted Uses

You may use the API to:

  • Upload call recordings for transcription and analysis
  • Retrieve transcriptions, insights, and analytics
  • Integrate Audiosa with your internal business applications
  • Build custom dashboards and reporting tools for your organization
  • Automate workflows within your sales and support processes

5. Prohibited Uses

You may NOT use the API to:

  • Build a competing product or service
  • Resell, redistribute, or sublicense API access to third parties
  • Circumvent rate limits or usage restrictions
  • Reverse engineer, decompile, or extract source code
  • Overwhelm or disrupt our infrastructure
  • Access data belonging to other customers
  • Violate our Acceptable Use Policy
  • Store or cache API responses beyond reasonable operational needs

6. API Availability and Changes

6.1 Availability

While we strive to maintain high availability, the API is provided "as is" without uptime guarantees. We may perform maintenance that temporarily affects availability.

6.2 API Changes

  • We may update, modify, or deprecate API endpoints at any time
  • We will provide reasonable notice (typically 30 days) before making breaking changes
  • Deprecated endpoints will be supported for at least 90 days after announcement
  • Monitor our API changelog and developer announcements for updates

6.3 API Versioning

The API is versioned. Include the version in your requests:

https://api.audiosa.ai/v1/recordings

7. Data and Privacy

  • API usage is subject to our Privacy Policy and Data Processing Agreement
  • You are responsible for obtaining proper consent for any call data processed via the API
  • Do not transmit sensitive data (credit cards, SSNs, etc.) through the API unless using secure endpoints
  • Implement appropriate security measures in your applications

8. Intellectual Property

  • The API, documentation, and underlying technology are owned by Audiosa
  • You retain ownership of your data processed through the API
  • We grant you a limited, non-exclusive license to use the API as described in these terms
  • You may not use Audiosa trademarks without written permission

9. Termination

We reserve the right to suspend or revoke API access immediately if we believe you are violating these terms, abusing the API, or posing a security risk.

Upon termination:

  • All API keys associated with your account will be invalidated
  • You must cease all use of the API
  • We may delete cached or stored data associated with your API usage

10. Disclaimer of Warranties

THE API IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. WE DO NOT GUARANTEE THAT THE API WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. TRANSCRIPTIONS AND AI ANALYSES MAY CONTAIN ERRORS AND SHOULD NOT BE RELIED UPON WITHOUT VERIFICATION.

11. Limitation of Liability

Our liability for any claims arising from API usage is limited to the fees you paid for the API access during the 12 months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages.

12. API Support

For API-related questions and support:

Developer Support: api@audiosa.ai
Documentation: audiosa.ai/docs/api
Status Page: status.audiosa.ai