1. Introduction

This Acceptable Use Policy ("AUP") outlines the rules and guidelines for using Audiosa's call transcription and analytics platform ("Service"). This policy is part of and supplements our Terms of Service.

By using our Service, you agree to comply with this AUP. Violations may result in suspension or termination of your account.

2. Acceptable Use

You may use Audiosa to:

Upload and transcribe business call recordings where you have proper consent
Analyze sales, customer service, and support calls
Train and coach your team based on call insights
Generate reports and analytics for internal business purposes
Integrate with your CRM and business tools via our API
Monitor calls for quality assurance and compliance purposes

3. Prohibited Content

You may NOT upload or process content that:

Was recorded without proper legal consent (in violation of applicable wiretapping or recording laws)
Contains explicit sexual content or pornography
Depicts or promotes violence, terrorism, or illegal activities
Contains hate speech, harassment, or discriminatory content
Infringes on intellectual property rights of others
Contains malware, viruses, or malicious code
Is fraudulent, deceptive, or misleading
Violates the privacy rights of individuals

4. Prohibited Activities

You may NOT:

4.1 Legal Violations

Record calls without obtaining proper consent as required by law
Use the Service for any illegal purpose or to violate any laws
Process calls in violation of HIPAA, PCI-DSS, or other regulatory requirements applicable to you
Evade or circumvent legal obligations

4.2 Security Violations

Attempt to gain unauthorized access to the Service, other accounts, or computer systems
Probe, scan, or test the vulnerability of any system or network
Bypass or circumvent security or authentication measures
Interfere with or disrupt the integrity or performance of the Service
Transmit viruses, worms, or other malicious code

4.3 Abuse and Misuse

Share your account credentials with unauthorized users
Resell, sublicense, or redistribute the Service without authorization
Use automated systems (bots, scrapers) to access the Service beyond normal API usage
Overwhelm or overload our infrastructure
Reverse engineer, decompile, or disassemble the Service
Remove or alter any proprietary notices or labels

4.4 Harmful Conduct

Harass, threaten, or intimidate others
Impersonate any person or entity
Collect or harvest personal information without consent
Engage in activities that harm our reputation or brand

5. Call Recording Consent Requirements

Your Legal Responsibility

You are solely responsible for complying with all applicable call recording laws. Many jurisdictions require all-party consent before recording a call. Failure to obtain proper consent may expose you to civil and criminal liability.

Before uploading any recordings to Audiosa, ensure that:

You have obtained consent from all parties to the call as required by applicable law
Recording disclosures were made at the beginning of each call
You maintain records of consent for compliance purposes
Your recording practices comply with your industry's regulations

6. Resource Limits

To ensure fair use and Service availability for all customers:

File Size: Individual recordings must not exceed 500MB
API Rate Limits: API usage is subject to rate limits based on your subscription plan
Concurrent Uploads: Excessive concurrent uploads may be throttled
Storage: Storage is subject to your subscription limits

If you need higher limits, please contact our sales team to discuss enterprise options.

7. Reporting Violations

If you become aware of any violation of this AUP, please report it to us immediately:

Email: abuse@audiosa.ai
Subject: AUP Violation Report

Please include as much detail as possible, including account information and evidence of the violation.

8. Consequences of Violations

Violations of this AUP may result in one or more of the following actions, at our sole discretion:

Warning: Written notice of the violation with a request to cease the activity
Content Removal: Removal of violating content from the Service
Account Suspension: Temporary suspension of your access to the Service
Account Termination: Permanent termination of your account
Legal Action: Reporting to law enforcement or initiation of legal proceedings

No Refunds: Account suspension or termination for AUP violations does not entitle you to any refund of fees paid.

9. Changes to This Policy

We may update this AUP from time to time. We will notify you of material changes by posting the updated policy on our website. Continued use of the Service after changes constitutes acceptance of the modified policy.

10. Contact

If you have questions about this Acceptable Use Policy, please contact us:

Email: support@audiosa.ai