AI Transcription Guide

How AI Transcription Works

Modern AI transcription uses deep learning models trained on millions of hours of audio to convert speech to text with high accuracy. Unlike older speech recognition, AI can handle accents, background noise, and conversational overlap.

Key Features to Look For

• Speaker Diarization - Identifying who said what (Agent vs Customer)
• Accuracy - 95%+ word accuracy in clean audio conditions
• Timestamps - Precise timing for every utterance
• Punctuation - Automatic sentence and paragraph formatting
• Custom Vocabulary - Industry-specific terms and names

Beyond Transcription: Analysis

Raw transcription is just the beginning. AI analysis layers sentiment detection, objection identification, talk ratios, and coaching recommendations on top of the transcript.